Delivery Policy

  1. DELIVERY
    1. FB Buildmart shall only deliver to certain areas. If FB Buildmart does not deliver to your area, you may collect the Products from the Store directly. 
    2. A delivery fee will be charged for each delivery order placed by you. FB Buildmart delivers from Monday to Friday, 07h30 to 16h30 on Saturday by arrangement only. FB Buildmart does not deliver on Sundays and any South African public holiday. Should it be unavoidable for us to exceed these delivery times, you will be notified either telephonically or electronically. 
    3. In the event that you request your order to be delivered to multiple addresses, you will be charged additional delivery fees. 
    4. FB Buildmart and/or the Delivery Service Provider may be required to make multiple deliveries to your delivery address. In the event that FB Buildmart and/or the Delivery Service Provider elects to make multiple deliveries of your order, then you will not be charged any additional delivery fees. You will be advised by FB Buildmart of multiple dispatches to your delivery address. 
    5. You must ensure that the correct delivery address is provided to FB Buildmart and FB Buildmart shall not be liable for any deliveries made to an address incorrectly provided by you. 
    6. You hereby authorise FB Buildmart to provide your personal information, including your name, delivery address and telephone number to our third-party service provider (“Delivery Service Provider”) for the purpose of effecting the delivery.  
    7. FB Buildmart and/or the Delivery Service Providers deliver to registered customers within certain specified delivery areas. Deliveries to outlying areas shall attract an additional surcharge that will be calculated on checkout. An outlying area refers to a suburb or town that falls out of any regional town/city or main centre. Outlying areas include farms, mines and townships.
    8. FB Buildmart and/or the Delivery Service Provider may contact you regarding your orders from time to time. 
    9. On each delivery of the order to the specified delivery address, you will receive a delivery note from either FB Buildmart or the Delivery Service Provider, showing the items delivered. 
    10. For verification purposes, the person accepting delivery at the delivery address will be required to produce a form of identification. Any person other than yourself who receives the Products at the delivery address is presumed to be authorised to accept delivery on your behalf. 
    11. Should no-one be in attendance at the delivery address specified by you at the time of delivery, the driver will return the Products. FB Buildmart or the Delivery Service Provider will attempt to contact you to make new arrangements for delivery. FB Buildmart reserve the right to charge an additional delivery fee should it be required under these circumstances. 
    12. FB Buildmart or the Delivery Service Provider shall not be liable for any losses or damages suffered by any person, including you, as a result of any act or omission by FB Buildmart or the Delivery Service Provider in delivering the Products to the delivery address. 
    13. FB Buildmart will deliver to the pavement of your allocated delivery address. It is your responsibility to ensure that you have made arrangement to accept delivery and storage of the Products. FB Buildmart shall not dismantle or assemble any Products for you, nor shall FB Buildmart connect any appliances, fixtures or fittings for you. 
    14. You warrant that the delivery address is suitable for entry by FB Buildmart’s and/or its Delivery Service Provider’s vehicles and should a claim arise from damage to items such as driveways, overhead cables or walls, then you will be liable for such damages. 
  1. CLICK & COLLECT
    1. To collect in-store, place your order online as normal and select the “collect” option instead of entering your delivery details.
    2. Products may only be picked up from our Store upon presentation of a valid order number, which can be printed either once your payment is complete, or in your Online Order history. 
    3. All orders must be collected within 7 (seven) days from the store, failing which, FB Buildmart cannot guarantee the availability of such Products.
  1. ORDER TRACKING
    1. You can track the status of your order by logging into your account and by clicking on “My Account” > “My Profile” > “Order History” which is under your personal account. Once you have selected the order that you wish to track you will be able to see if your order has been received by FB Buildmart, if it has been delivered to you and if it has arrived at our store for you to collect. The order history shall only track your online transactions and not any purchases made in store. 
    2. FB Buildmart will also send you e-mails and/or SMS’s to advise you on the progress of your order. You can call us on +27 (011) 493 1117 to enquire about your order. 
  1. CANCELLATION
    1. If for any reason you would like to cancel an order or any part thereof, this may be done by contacting Us on +27 (011) 493 1117. You will only be able to cancel orders up to midnight on the day prior to the date of delivery. 
    2. You may return a Product, at your cost, to our store provided you have the original invoice/proof of purchase and have complied with the required terms and conditions. Please refer to the FB Buildmart return and refund policy.