Returns and Refund Policy

  1. CANCELLATION
    1. If for any reason you would like to cancel an order or any part thereof, this may be done by contacting Us on +27 (011) 493 1117. You will only be able to cancel orders up to midnight on the day prior to the date of delivery. 
    2. You may return a Product, at your cost, to our store provided you have the original invoice/proof of purchase and have complied with the required terms and conditions. Please refer to the FB Buildmart return and refund policy. 
  1. REFUNDS
    1. FB Buildmart will refund a purchase for the exact amount paid less the following:
    2. Any delivery costs already incurred by FB Buildmart;
    3. Any restocking fee for special orders.
    4. We reserve the right not to refund the delivery fee in respect of any late cancellations. If you cancel your payment for any reason or if your payment method should cease to be valid for whatever reason, you will nevertheless be bound to pay to the full purchase price, including all costs incurred by us relating to the recovery thereof.
    5. You may return a product, at your cost, to any FB Buildmart store provided you have the original invoice/proof of purchase and have complied with the required terms and conditions set out by FB Buildmart.
    6. FB Buildmart will refund a purchase for the exact amount paid less any delivery costs already incurred by FB Buildmart;
    7. Refunds will only be processed in accordance with the refund and returns policy, and in the payment method that was used when the order was created, and into the account it was paid from e.g. credit card, EFT or credit the Trade Account or Deposit Account. 
    8. FB Buildmart, in its sole discretion, reserves the right to refund a maximum of R10 000.00 (ten thousand rand) in cash to you or such other amount as determined by FB Buildmart, which cash payment will only be made at the store. 
    9. Buildmart reserves the right to effect any refund in the exact manner in which you purchased the Products (for example, cash received refunded in cash and electronic funds transfer back into the account from which the deposit was initially received). 
    10. A refund can take up to 7 (seven) business days to reflect in your account, and EFT refunds are subject to verification of your banking details.
    11. Should you wish to return any item received from an online purchase, it is your responsibility to return it to FB Buildmart, with the original invoice and all the packaging and accessories. FB Buildmart will not be liable to collect the goods from you that have been delivered to you for any reason whatsoever. FB Buildmart will not be held responsible for any costs that may be incurred by you as a result of returning the product. This includes, but is not limited to, loss of income, loss of revenue, or any travel expenses.
    12. FB Buildmart will accept goods back for credit within 48-hours of delivery if it is in exactly the same state and condition that it was when it was originally supplied to you. This includes but is not restricted to all packaging and accessories.
    13. Most goods that are defective when purchased or fail due to a manufacture fault will be swapped out, credited or exchanged within a 7-day period from date of delivery.
    14. Warranty on all goods will not be valid at all if the serial number has been removed, altered, modified, damaged, erased or marked in any way whatsoever.